Call 1 800 833 0089

How It Works

It's as simple as 1-2-3!

1. Connect

Connect with our Tech Experts who will establish a secure, remote connection directly with your computer.

2. Diagnose

Our technicians will remotely diagnose your issue and immediately determine the best course of action.

3. Solve

Watch us get you up and running in no time. We do the work …. right before your eyes!

Frequently Asked Questions

What is Remote Tech Support?

A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again. The whole process is entirely safe, secure, and as our software works on a single use basis, we will not have access to your machine after the repair takes place. Remote tech support is perfect for resolving virus and spyware issues, computers running slower than they should be, set up and install new computer or Windows problems.

How safe is it to connect to my computer?

We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.

Can anyone else see my files while you are connected?

No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.

What do I need to have on my computer?

The more important thing to have is a reasonable internet connection. The only other thing you require is a web browser - we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista and Windows 7. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.

Call 1 800 833 0089 to obtain a 6-digit pin code. Enter your 6-digit PIN code to be connected with our technician:

People are Talking

Matthew, FL

The support was executed in a very patient and efficient way everything was great.

I have always received First class service and support from Jupiter Support.

Customer Reviews

Jupiter Support was very professional and wanted to take care of my PC problems to my full satisfaction.

Now I know I have a company to contact to get resolution any day in the convenience of my home. Great feeling; Thanks!

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