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FAQs

What is Remote Tech Support?

A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine, and get it up and running again. The whole process is entirely safe, secure, and as our software works on a single use basis, we will not have access to your machine after the repair takes place. Remote tech support is perfect for resolving virus and spyware issues, computers running slower than they should be, set up and install new computer or Windows problems.

How safe is it to connect to my computer?

We utilise a 256 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.

Can anyone else see my files while you are connected?

No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.

What do I need to have on my computer?

The more important thing to have is a reasonable internet connection. The only other thing you require is a web browser - we take care of the rest! At the moment, this service is only offered to Microsoft Windows based systems, including Windows XP, Windows Vista and Windows 7. If you are not sure if you have a remote support ready machine, please contact our office and we would be more than willing to assist you.

What is Jupiter Support all about?

Jupiter Support is one of the fastest growing IT Support company in United States. We provide friendly technical support for PC's over the phone for busy consumers and small business for affordable price.

Our Certified and expert technician have assisted many customers with computer related issues across United States, with best resolution rate and customer satisfaction.

Our Global Support and Delivery Center sees amazing traffic but our customers never feel like a number. We are here to help you, understand the problems you are dealing with and help you like we are helping our own family.

What type of services does Jupiter Support offer?

Jupiter Support services includes: Data backup Service, Anti Virus and Anti Spyware Support, PC-Tune-Up, Internet Setup and Support, iPods and MP3 Player Support, Digital Camera Setup and Support, E-mail Setup and Support, Printer Setup and Support, Web Services and Remote Data Entry.

What is pricing structure for different services?

Jupiter Support offers one-time resolution for any software related issue with your computer for just $29.99/issue,a monthly subscription for $14.00/month/any number of issues and also complete software support for your PC throughout the year for $149.99 only.

What type of technology does Jupiter Support service?

Our friendly and certified technician are abreast with the latest technology available to support on PC's running with Windows XP, Windows 98, Windows 2000, Windows Vista and Windows 7 and devices including printers, digital cameras, camcorders, I pods and mp3 players.

What computer brands can Jupiter Support help me with?

We provide support for all Microsoft® Windows® platform and applications no matter which computer brand and where you purchased it from.

What should I expect from Jupiter Support service?

When you call Jupiter Support, you'll speak with a friendly technology expert who will diagnose and fix any software related issues with your computer. All you need to do is to allow the technician to take remote access of your computer, by downloading our safe, secure and user friendly software on your pc. During the remote session, you can sit in front of your computer and watch the steps performed by the technician to resolve the issue.

Why is remote support better than traditional tech support?

Remote support is safer, more convenient and faster than traditional tech support. Jupiter Support can fix any software related issues with your computer or the external devices connected to it by using safe , secure and user friendly technology that allows you to watch every step of the process.

With remote support, you don't have to bother with unplugging your computer and taking it any where or having a stranger come to your home to fix it.

What do I need to get remote support?

All you need to be by your computer and have working internet connection.

What hours is Jupiter Support available?

We are available round the clock 24/7.

What methods of payments can I use?

Jupiter Support accepts all major credit cards online and over the phone.

Are Jupiter Support services guaranteed?

All Jupiter Support services come with a money-back guarantee, if due to any reason, our Jupiter Support Experts are unable to resolve your existing computer problem, or if you are not happy with the service during or at completion.

Also Jupiter Support provides a month guarantee period, that if you face the same issues that were fixed by our experts with in a months time we will provide you with the same continuous service depending on service plans and conditions.

How do I sign up for service?

Visit us on www.jupitersuppport.ca or Call 1 800 833 0089

Why Jupiter Support?

Unlike other companies, we put ourselves in the customer's shoes. We've once been there and know what it's like to be overwhelmed with technology and its stumbling blocks.

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We promise to deal with your problem on a one-on-one basis and give you the time, attention and quality service you deserve.  We own up to our responsibilities and take it upon ourselves to make sure your problem is answered with the care it needs. Your failure is our failure, and in the rare event, we are unable to resolve your concerns, you don't pay.

Here’s a look at some of the Viruses and Spyware we’ve removed:

System Restore Virus, XP Home Security 2012, Win 7 Home Security 2012, Security Tool, Windows Police Pro, Windows PC Defender, Personal AntiVirus 2009, Personal Security Pro, AntiVirus 2009, Anti spyware, Google redirect Virus, Antivirus System Pro, Antivirus Live, Internet Security 2010, Alpha Antivirus, XP Security Tool and more...

About Jupiter Support

At Jupiter Support, we are committed to quality service. We are driven by our customers who give us every reason to provide the very best in technical solutions.

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We understand the need to keep up with technology and its incessant predicaments, giving us yet another reason to deliver IMMEDIATE solutions in every area revolving around your computer, network and gadget needs.

Our goal and promise is to provide stress-free solutions that are long-lasting and that keep millions of digitally dependent computer users and small businesses protected and productive at all times. We are confident that you will be more than satisfied with the services our technical experts provide. Through our No Fix, No Pay policy, we fulfil that promise! In the rare event, we are unable to resolve your concerns, you owe us nothing!

Moreover, you only need to pay $0.4 per day (view Jupiter Support pricing plans) to continue as a paid subscriber. You can send UNLIMITED requests to our technical experts, from any location at any time.

Why not sign up now for professional services GUARANTEED!

  • Fast, affordable, effective and more convenient than in-store repair or phone repair
  • Unlimited 24/7 online tech support; no appointment or waiting necessary
  • Trusted lab-tested tools used for our remote session via chat
  • Over 98% satisfied customers from around the world rate Jupiter Support as # 1 in online tech support

No risk and cost-effective: complete tech support are covered at $0.4 per day and supported by our money-back guarantee

Call 1 800 833 0089 Buy Now!
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  • JUPITER SUPPORT PROVIDES INDEPENDENT SERVICE OF REMOTE TECH SUPPORT FOR THIRD PARTY PRODUCTS. USE OF SUCH THIRD PARTY PRODUCTS, TRADEMARKS, PRODUCTS AND SERVICES IS ONLY REFERENTIAL AND JUPITER SUPPORT HEREBY DISCLAIMS ANY SPONSORSHIP, AFFILIATION OR ENDORSEMENT OF OR BY ANY SUCH THIRD PARTY. PLEASE READ THE FULL DISCLAIMER.
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People are Talking

Matthew, FL

The support was executed in a very patient and efficient way everything was great.

I have always received First class service and support from Jupiter Support.

Customer Reviews

Jupiter Support was very professional and wanted to take care of my PC problems to my full satisfaction.

Now I know I have a company to contact to get resolution any day in the convenience of my home. Great feeling; Thanks!

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